Refund & Return Policy
Your satisfaction matters. All sales of herbal medicines and health products are final once the order is dispatched. Returns and refunds are evaluated case-by-case at Awami’s sole discretion.
Eligible for Review
- Received the wrong product (different from the order).
- Product damaged or broken on delivery (with photo evidence).
- Product expired at the time of delivery.
Not Eligible
- Products opened, used or tampered with.
- Dissatisfaction with taste, smell or texture (natural variations).
- Improper storage by the customer.
- Requests made after 48 hours of delivery.
- Purchases from third-party sellers or retailers.
How to Request a Review
- Contact within 48 hours of receiving your order.
- Send a WhatsApp message to 03111222817 with order details and clear photographs.
- Our team reviews and responds within 3–5 business days.
- If approved, a replacement or refund is arranged as appropriate.
- Approved refunds are issued via bank transfer or the same payment method used at checkout. Shipping charges are non-refundable.